Frequently Asked Questions (FAQ) — Risiw

Welcome to the Risiw FAQ section.
Here you’ll find answers to the most common questions about shipping, returns, orders, and customer support.
If you need help with anything else, feel free to contact us — we’re always here to assist you.

1. How long will it take to receive my order?

Our typical delivery timeline consists of:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated delivery time: 7–10 business days total

For detailed delivery information, please check our Shipping Policy.

2. Do you offer free shipping?

Yes — all orders shipped within the United States qualify for free standard shipping.
You can review more details on our Shipping Policy page.

3. Where is Risiw located?

Risiw is a U.S.-based online shop offering a curated selection of quality products, with shipping available throughout the United States.

4. What if I receive a defective or damaged product?

If your item arrives damaged, defective, or incorrect, we will replace it free of charge.
Please contact us within 30 days, and we will guide you through the return or exchange process.
For more information, see our Return Policy.

5. Can I cancel my order after it’s placed?

Yes. You may cancel your order within 24 hours of purchase.
Please reach out to our support team as soon as possible so we can assist you before your order enters processing.

6. What is your return policy?

We offer a straightforward return process for most products.
To see all conditions, timeframes, and instructions, visit our Return Policy page.

7. When will I receive my refund?

Once we receive and inspect your returned item, refunds are issued to the original payment method.
Most refunds appear within up to 7 business days, depending on your bank or payment provider.

8. Do you offer warranties or guarantees?

Yes — all purchases include a 30-day warranty, covering manufacturing defects and issues not caused by customer misuse.
More details can be found in our Return Policy.

9. How can I contact customer support?

You can reach our support team via our Contact page or by emailing us at:
info@risiw.com

10. Do you ship internationally?

Not at this time.
We currently ship exclusively within the United States.

11. Do you have a physical store?

No — we operate entirely online.
This allows us to offer competitive prices and a wide range of products.

12. Can I place a bulk order?

Yes, we accept bulk and wholesale inquiries.
Please contact our team with your order details, and we’ll gladly assist you.

13. How do I exchange an item?

Exchanges follow the same process as returns.
Please refer to our Return Policy for step-by-step instructions or contact customer support for help.

14. How can I track my order?

After your order ships, you will receive a tracking link by email.
You can also track your package on our dedicated Track Order page.

Contact Information

Store Name: Risiw
Address: 1234 Ridgeview Avenue, Los Angeles, CA 90028, USA
Email: info@risiw.com
Phone: +1 (213) 461-1785
Customer Support Hours: Monday–Sunday, 9:00 AM – 5:00 PM (UTC)
Average Response Time: 1–2 business days